Balanced Scorecard

Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
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Ste 3D
Denver, CO 80224

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Balanced Scorecard Template

Purpose: To align corporate objectives using Key Performance Indicators (KPIs).

To be successful, companies need to measure and monitor four main results:

• Financial - profit
  
• Customer Satisfaction
  
• Quality - speed, quality, cost
  
• Growth

Balanced Scorecard Process

1. Identify financial goals and measures.
2. Identify customer satisfaction measures.
3. Identify quality objects for speed, quality and cost.
4. Identify growth goals.
5. Measure and monitor progress.
6. Reward employees based on results of Key Performance Indicators.

Balanced scorecard examples

The Balanced Scorecard is just one of the tools included in the QI Macros for Excel SPC Software for Excel.

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